It's time to claim

Freedom from timeshare!


Helping Timeshare Owners

When it comes to misunderstood, misrepresented and mis-sold contracts for products that fail to meet expectations, few industries rival that of timeshare. As such, here at O-YOO we have made this our primary focus.

The team at O-YOO has many collective years’ experience in helping timeshare owners who wish to exit their timeshare contract and possibly pursue a claim for compensation. After years of being subjected to timeshare presentations and expensive upgrades, we appreciate that many owners are already frustrated having suffered considerable financial loss.

In an industry full of distrust and scepticism, we understand the need for a company that timeshare owners can turn to for help and who they can trust. That trust can be realised by the provision of a fully transparent service offering including…advice, timeshare claims and timeshare cancellations.

How does the process start

The process starts in all cases with a legal assessment conducted by an experienced timeshare advisor. This assessment will determine the viability of any potential claim, taking into consideration such factors as jurisdiction and required costs to process the claim.

To process the legal assessment our legal team will need to review copies of all relevant documentation and paperwork along with a completed questionnaire.

Timeshare Contract Relinquishment

For many timeshare owners, their primary interest after finding that their timeshare ownership is not fit for purpose, is to find a real solution to exit their timeshare contract. Given the substantial amounts of money that were paid out to acquire the ownership one could be forgiven for expecting that the timeshare should retain a resale value or at the very least be easy to cancel. Unfortunately, this is simply not the case, and many find themselves locked into contracts with ongoing financial commitments.

Here at O-YOO we assist timeshare owners facing such difficulties and through various routes can release them from their contractual obligations. Whilst the strategy we adopt to achieve the relinquishment may vary from client to client the process we follow is always the same…

No Smoke or Mirrors!

Our 6 Step Relinquishment Process is Simple & Straightforward…

Timeshare Contract Claim

In increasing cases, timeshare owners have been able to successfully claim money back from either the timeshare developer or lender. Whilst this is not such a straightforward process, for many it is a route worth considering, especially because the Spanish Supreme Court Ruling of 2015 has deemed so many timeshare contracts to be illegal. Claims can be processed for misrepresentation, breach of contract, mis-selling and where contracts are non-compliant with the law. There are many factors that need to be taken into account and our experienced team are qualified to advise whether a claim is viable and if so which route would be the most efficient.

Our 6 Step Claim Process is Simple & Straightforward…

Frequently Thought Questions:

You’ll have lots of questions, we’ve put together the answers to a few of them here.
For more information, feel free to get in touch.

How long will it take to process a claim?

Here at O-YOO, we pride ourselves on honesty and transparency. The truth is, it’s difficult to predict how long it takes to conclude a court claim beforehand. Usually, the entire process can take from 6 months to 2 years, although there are factors outside of the control of the lawyers, such as court backlogs that can affect waiting times. However, don’t forget that with each passing day, you’re earning legal interest on top of your claim! So, whilst waiting for your case to be concluded can be frustrating, at least you’re gaining some profit from it!

How much does the service cost?

The cost of our claims process is made up of two factors: 1) our service fees and 2) third party disbursement costs. These depend on the type and quantity of ownerships. As the costs are specifically related to each individual contract, it is impossible to provide costs from the outset. However, we are more than happy to supply no obligation quotations on request.

Are you going to sell me something else?

Nope, others might play those games but not us! 

What if I want to cancel my service agreement with you?

Once you sign the service agreement, there is a contractual 14 days (cooling off period) to change your mind and withdraw from the contract, if you wish. During this time, we will not action any services and you can contact us to cancel the contract free of charge. Should you wish to cancel the contract after 14 days, a penalty fee will be charged due to the fact that we will have started work on your case. The penalty amount will depend on how far we have progressed with the claims process and can be up to 100% of the service fee.

What if I exit my timeshare with another company or by myself after signing a contract?

If you engage the services of another company for your timeshare claim or attempt to do so by yourself, whilst in a contractual agreement with us, a penalty fee will be charged. This sum will depend entirely on the progression that we have already made with your case.

Since contracting your services, my timeshare resort has contacted me with an offer to cancel my timeshare contract, why is that?

During the process to exit and claim from your timeshare, your resort will often be informed that you have contracted our services to represent you. Whilst we may ask for resorts to communicate directly with us or the lawyers throughout the process, it is common practice that they ignore these instructions and contact clients directly. Often clients are told that they can deal with the resort directly, without legal services; however, we strongly advise against doing so. Resorts have their own interests in mind, and we advise everyone to be careful.

Can I attend a meeting or make an appointment to see you?

Of course! We actually prefer meeting with our clients face to face to explain our services and see if we can help you claim from your resort. If you want to ask a few questions or you would like to meet with one of our advisors, just give us a call and arrange to pop into one of our offices.

What’s the difference between “service fees” and “disbursement costs”?

When we refer to service fees, these are the fees you will be charged for the service we provide to you. Disbursement costs are additional costs that may need to be paid to third parties (such as notaries, BuroFaxes, Mercantile Registry etc.) to complete the relinquishment process. The costs will be clearly highlighted to you where applicable.


If you have experienced any of the above issues, contact O-YOO to see if you could qualify for a claim. Press the button below to return to contact form or just call us directly on 0203 885 2719.