Diamond Resorts

timeshare resort

Contact Us!

Call: +44 1793 251 080
Email: tellus@o-yoo.com

Along with a huge number of complaints at the selling manner of Diamond Resorts, we hear from many owners about the difficulties they have in cancelling their timeshare after a high-pressure sales presentation that induced them into the contract.

Those who purchased points complain that despite having paid thousands of pounds (often in the 10´s of thousands), they still cannot get the weeks they wanted but are still paying extortionate maintenance fees.  Some owners have even offered to return the points and walk away from the financial loss but have been informed by Diamond Resorts that unless they can prove ill health or debt crisis, there is no way to cancel the contract.

Over the years, what is now Diamond Resorts has gone through several changes.  What was once GVC then changed to Sunterra and there was also Aegean Blue before they all became Diamond Resorts.  Along the way, new schemes were introduced such as Fractional ownerships which were presented to many as a worthwhile investment that would yield a profit in the years to come.  Not only were fractional ownerships presented to new clients, but they were also sold to existing points owners as an upgrade and a sure way to reduce maintenance fees by renting out the unit and using the rent to pay for the maintenance fees.

The pressure to upgrade the timeshare ownership also came with pressure to purchase other deals such as wines or luxury hotel stays in exchange for points or concert experiences and many have reported that they were not left alone to just enjoy their holiday.

Following legal precedents that were set in the Spanish Timeshare Directive 42/98, it has been established that many contracts have been mis-sold, especially for owners who were upgraded to floating weeks, points or fractional ownerships.  These owners could qualify for a full refund and cancellation of their timeshare contract and any associated finance as the courts have ruled (in the case of points) that Diamond Resorts did not include a tangible object within their contract and many contracts omitted information specific to the ownership such as location or time of year.

If you fall into any of the following criteria, O-YOO will assess your contract free of charge to see if it qualifies for a claim:

  • You signed your contract or upgraded after 5th January 1999
  • You signed/upgraded contracts to points, floating weeks or fractional ownership
  • You have experienced unreasonably escalating maintenance fees since signing your contract
  • You paid a deposit within the cooling-off period including if you took out finance for your ownership
  • You signed a contract that has no end date or, and end date that runs for longer than 50 years – also known as a perpetuity contract

Contact O-YOO for a free, no obligation contract assessment to see if you qualify for a claim.

We do not cold call, so get in touch with us about your Diamond Resorts ownership by using the form below and we will call you back.


If you have experienced any of the above issues, contact O-YOO to see if you could qualify for a claim. Press the button below to return to contact form or just call us directly on 0203 885 2719.